June 2nd, 2020
11:45am – 1pm
(Facebook Live Event)

  • 5 Don’ts that drive customers away
  • 5 Do’s that keep customers coming back
  • How to get that 5-star review or testimonial

Minimize rework and customer complaints. Learn 5 ways to tell if you’re not truly HEARING your customers. Learn how to fix it, and how to help your teammates be better at it too. This presentation is all about troubleshooting and fixing errors and unhappy customers, by going right to the source: YOU!

Speaker: Laurie Kummer

Laurie Cassidy Kummer has 25 years of experience in operational management and process management and is Six Sigma Greenbelt certified. She specializes in using organizational and analytical skills to save companies money. Laurie founded Cassidy Business Consulting after years of working within companies to streamline their processes and now specializes in making small businesses more profitable.

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