November 19th, 2019
11:45am – 1pm
(lunch is included)

  • Tips for maintaining personal connections with lots of customers
  • Simple, free technology that will help you
  • Leave with a 10-point checklist

One of the main reasons that customers choose local micro-businesses over national chains is that they value the personal interactions and relationships they develop when working with a small team. But small businesses can learn a lot from the way large businesses manage and systematize their customer service. We’ll focus on simple but powerful strategies and tools that small companies can use to deliver 5-star customer service. We’ll answer popular questions like “Should I use first names or last names?”, “how can I be personal with my limited time?”, and “what tools are out there to help me do better?”

Speaker: Amanda McCallum

Amanda started in the customer service industry early with jobs such as Chick-fil-a, Office Manager for her family’s printing company and as a nail technician. Her customer service abilities flourished when she started working for Geico in 2009 where she quickly rose to a trainer position in their customer service department.

Amanda’s love for her customers and making people feel special through the service they receive has set her apart in the very competitive industry of insurance. She is a Fredericksburg native and loves to spend time with her husband of 15 years, Robert, and her daughter, Juliana.